An opulent lip balm enhanced with the superb antiviral and antimicrobial action of Bee Propolis, which forms a protective barrier to help protect the lips from dryness and cracking, especially in dry or cold climates.
PROUDLY MADE IN NEW ZEALAND
BEE PROPOLIS LIP BALM with Vitamin E & Manuka Honey
An opulent lip balm enhanced with the superb antiviral and antimicrobial action of Bee Propolis, which forms a protective barrier to help protect the lips from dryness and cracking, especially in dry or cold climates. This liquid balm is further enhanced with the healing properties of New Zealand Manuka Honey to nourish and moisturise, the emollient qualities and barrier qualities of nature’s liquid Wax Jojoba Oil, and Vitamin E to protect from sun and environmental damage.
Lightly scented and delightfully smooth, the easy applicator allows the balm to glide easily and hygienically onto lips to provide long-lasting hydration and a continuous soft and healthy feel.
At Atelier Akaroa we aim to please – and that means we love happy customers and we will try everything in our power to not have grumpy ones! To that end, always just contact us to tell us about something you may be less than happy with – and that way we can start making it right for you again! We believe in our products, we have great relationships with all our wholesalers – and we most of all want fabulous reviews and feedback on how we do our job. Sometimes the sign of a great company is not that they have zero problems - but what makes them great is how they deal with those problems when they arise. That’s our philosophy and we’re sticking to it!
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
* Gift cards
* Downloadable software products
To complete your return, we require a receipt or proof of purchase. That helps us a HUGE amount.
Please do not send your purchase back to the manufacturer. We can be the intermediary for you there and save you that hassle.
There are certain situations where only partial refunds are granted: (if applicable)
* Book with obvious signs of use
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. The Atelier Fairies aim to please, and we like happy customers not grumpy ones, so we promise to make fair and good judgements every time.
Once we have made contact with you then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Again we aim to keep this within 48 hours of receipt but sometimes if we have to liaise with a manufacturer (if the reason for return is their fault) it may take longer, but you will be notified at every stage. Again, we prefer you to be happy – not grumpy!
Late or missing refunds (if applicable)
Call us first – and we will confirm everything at our end.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com or better yet phone us.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We of course replace items if they are defective or damaged with pleasure and a sincere apology on behalf of wherever they came from. If you need to exchange it for the same item, send us an email firstname.lastname@example.org and send your item to: 65 Beach Rd, Akaroa, 7520, New Zealand.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
Our gift vouchers are not redeemable for cash and change will not be given for remaining balances as we have gifts from $1.00 up!
To return your product, you should mail your product to: 65 Beach Rd, Akaroa, 7520, New Zealand.
You may be responsible for paying for your own shipping costs for returning your item. This is where the Atelier fairies love that the world is such a tiny place and most people can take photos and send them to us. We love to have as much information as possible before you send us something so just let us know when you have a problem. That way we can hopefully help with your grumpy-ness Meter.
Shipping costs are non-refundable if you change your mind etc.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. With this, there will never be any problem with knowing when, how it was shipped and recovering costs if it gets lost in transit.
We sell unique and beautiful vintage items as well as pre loved clothing. These items inherently have unique aspects about them which is yet another reason to treasure them. Please be careful when buying our pre-loved clothing for someone else because they are non refundable unless an obvious defect is present. (Which we would have spotted hopefully – so just talk to us).
In all our returns we promise to be fair and generous – we would rather grant you a refund even if we know you are being a silly wabbit, change your mind, got in trouble with the hubby, wore it once and brought it back the next day….we just want HAPPY customers, so be reassured you are shopping with a retailer of integrity out to solve problems not make bigger ones!
Happy Shopping & Gifting!
- I'm a shipping policy. I'm a great place to add more information about your shipping methods, packaging and cost. Providing straightforward information about your shipping policy is a great way to build trust and reassure your customers that they can buy from you with confidence.
Apply liberally for soft and smooth lips.
Always patch test skincare products before full use
Bee Propolis is a natural antiseptic with strong antioxidant and antibacterial properties to aid in skin healing.
New Zealand Manuka Honey is famous for its medicinal benefits, and contains potent antibacterial and anti-inflammatory properties to promote natural healing. It contains nutrients to help regenerate skin cells, cleanse and detoxify to leave skin toned and balanced, and is effective in soothing and reducing the effects of acne without drying the skin and is particularly helpful for those with sensitive skin.
Jojoba Oil is often used on sensitive or acne prone skin to help with skin irritations, and is also helpful in the treatment of dry and sore skin, eczema, psoriasis and allergies.
Vitamin E is an antioxidant that helps protect the skin against free radical damage caused by pollution and the sun’s radiation, and can help skin retain its natural moisturisers.
Capric/Caprylic Triglyceride, Lanolin Anhydrous, Petrolatum (Petroleum Jelly), Castor Oil, Butyrospermum Parkii (Shea Butter), Simmondsia Chinensis (Jojoba) Oil, Beeswax, Octyl Methoxycinnamate, Benzophenone-3, Octocrylene, Leptospermum Scoparium Mel (Manuka Honey), Bee Propolis Extract, Tocopheryl Acetate (Vitamin E).